As I'm typing this blog entry, I'm on eternal hold with the airline as they try to compute the taxes and fees on our plane tickets so I can pay for them. Ms. Fishman on the other end of the phone sounds about 80 years old and it's her first day on the Continental group desk. Bless her heart--it took her about a half hour just to enter our eleven names into her computer (and I didn't even give her our middle names or passport info). She's clearly got a manager hovering over her shoulder as she flounders around and it's still not going very well.
The last guy I spoke with had the personality of tap water and the person before that had a really heavy hispanic accent. And, trust me, Delta was worse than that.
I have also been through every possible itinerary over the phone and e-mail over the last few days with several airlines and one travel agent. In short, this has been a less than fun part of the trip planning.
I'll get back to you again with an update and a general rant about airlines after I'm done with Ms. Fishman.
Oh, wait, she just came back and asked me for my reservation number. Again. This is after an hour of data entry and holding and managers stage whispering in the background. Are we going to have to start all over again? It's beginning to sound like it.
Oops, she's gone again. Why do I feel like it's close to Ms. Fishman's nap time?.
Hey, she's back again. Now she wants the name of the group leader and his or her phone number. "Um, that would be me, Ms. Fishman." Argh! We've covered that ground already. Oh, and what's the name of your hotel in Paris? And their phone number? How is that possibly going to help us? I gave her all of that information and now she's gone again. Is anyone else doubting that our tickets are going to be remotely correct?
I don't know how long I've been on hold now, but I've heard the on-hold commercials about a zillion times. I know about checking in on-line, that you can pay with cash using Western Union, bidding for travel, etc. and all I want to do is give these people money and get on with my life.
Right now I'm hating myself, Ms. Dishman and all of you for this special form of torture, but most of all I'm hating Continental Airlines and the airlines in general.
Make it stop . . . MAKE IT STOP! FOR THE LOVE OF GOD, MAKE IT STOP!
Ms. Fishman just came back. I asked her if we were close to done and told her I needed to get off the phone and go to a concert Ms. Fishman said "no, not done" and then asked me who I was going to see. I told her, she said "oh" and put me back on hold. I swear that was the entire transaction.
After five minutes of holding, she's back again and guess what? Our rate information just went "kaflooey". Not sure what that means, but I can't ask because she's gone again. If she ever comes back, I'm going to ask for the manager.
Teri here sitting in on hold for our captain while he goes and does who knows what.
Teri's gone and Ms. Fishman is back. She gave me an amount, but it was only for 9 tickets "they're still working on the other two" but she didn't know if that amount included the $300 per ticket deposit I've already paid. She's gone again and I never got the chance to ask. Maybe Steve and Melanie aren't going after all.
Oh wait, she's back and . . .
. . . finally! I've given her my credit card about three times now and it looks like we might be almost done.
Ms. Fishman and I just had a lovely discussion about Barack Obama's running mate (she wants it to be Hillary) while waiting for the transaction to process and. . . and. . . wait for it . . . ah, finished!
Hey, we're done. Now let's see what the e-mail confirmation looks like when it comes through. Show of hands . . . who thinks I won't be calling the group desk again tomorrow to fix the errors? Anyone? Anyone?